Privacy Policy

Last updated: September 27, 2026 · JE Horizon is a product of J.E. Herizon LLC (DBA JE Horizon), a North Carolina LLC.

Current Line service statusLine desk and Free Core Desk ($0) are available to sign up. Text-Back and carrier 10DLC/TCR are in progress. Customer SMS and AI voice reception are not represented as live until carrier approval and a verified, opt-out-compliant missed-call test.

The short version Line provides a contractor desk today. If the relevant voice and SMS services are activated, we may receive a caller's phone number, voicemail recording, voicemail transcript, and SMS exchanges between the caller and the business. We use that data to deliver the service to the business owner — not to advertise, sell, or share with third parties for marketing.

1. Who we are

This Privacy Policy applies to the JE Horizon website (line.jehorizon.com), the JE Horizon web portal, and the JE Horizon missed-call recovery service. The data controller is J.E. Herizon LLC (d/b/a JE Horizon), North Carolina, USA. Contact: [email protected].

JE Horizon serves two distinct groups:

Customers — businesses that create a Free Core Desk account or subscribe to Alerts, Text-Back, Starter, or Pro.
Callers / end-users — people who phone or text a JE Horizon customer's number. We process their data on behalf of the customer.

2. What we collect — from customers (business owners)

Account info — business name, owner name, owner email, owner phone, business vertical (e.g., HVAC, legal).
Forwarding number configuration — the JE Horizon toll-free or local number we assign to the business.
Billing data — payment provider customer ID (Stripe). We do not see the card number.
Portal session cookies — set when you sign in, expire when you sign out or after 30 days.

3. What we collect — from callers (end-users)

Phone number — the number the caller dialed from, captured by telecommunications carrier gateways when they call or text a JE Horizon-managed number.
Voicemail recording — if the caller leaves a voicemail, we store the audio recording on secure encrypted storage and a transcript generated by automated speech transcription.
SMS transcript — the inbound and outbound text messages exchanged with the JE Horizon customer's number, including the AI-generated reply prompts and the caller's answers (name, address, problem summary, urgency, photo consent).
Call metadata — telecom session identifiers, timestamps, duration.

We do not collect: caller location beyond the phone-number area code, contacts, photos (unless the caller explicitly sends one in an SMS to the customer's number), or any device identifiers.

4. How we use what we collect

To deliver activated features: route inbound calls, take voicemail, run consent-based SMS intake after carrier approval, and surface the lead to the business owner.
After approval and activation, to send a consent-based follow-up and qualification questions on behalf of the business they called.
To alert the business owner that a lead is waiting in their portal.
To bill our paying customers (the business owners).
To detect spam, abuse, and TCPA / CTIA opt-out keywords (STOP, UNSUBSCRIBE, etc.).
To respond when you contact support.

5. Who we share data with

The JE Horizon customer (business owner) who runs the phone number you called — they see the lead transcript, recording, and your phone number in their portal.
Enterprise Telephony Gateways — handles enterprise telephony, voice routing, SMS transmission, voicemail recording, and transcription under strict telecommunications compliance.
Cloud Delivery Infrastructure — handles transactional communications and system delivery under enterprise security terms.
Stripe — payment processing for our paying customers. They do not receive caller data.
Hosted message-generation processors — when generating the SMS reply, we pass minimal context (business name, vertical). We do not pass the caller's phone number or PII to those processors.
Cloudflare and Fly.io — hosting, DNS, edge security for the website and backend.

We do not sell caller or customer service records or use caller communications for advertising. We do not use caller data to train AI models.

Website storage and historical analytics

Our public website does not load visitor analytics, advertising pixels, or a first-party visit tracker. Essential authentication, security, and preference storage may still be necessary to operate requested site and account features.

We previously used Google and Meta website measurement tools. Disabling those tools stops new collection by our site, but it cannot retract information already transferred to those providers. Their handling and retention of historical data remain subject to the Google Privacy Policy and Meta Privacy Policy.

6. SMS, TCPA, and consent

If voice or messaging service is activated, communications through a Line-managed number are handled for the JE Horizon customer (the business you called).

You can reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any JE Horizon text and we will stop messaging you immediately, mark consent as revoked, and not text you again from that number.
You can reply HELP to receive a contact email.
Voicemail recordings are stored as part of delivering the missed-call recovery service to the business you called. If you would like a recording deleted, email [email protected].

7. Voicemail recordings

If you leave a voicemail on a JE Horizon-managed number:

The recording is stored securely in encrypted telecom audio storage for 90 days by default, then deleted.
For activated messaging service, a text transcript may be stored in the customer's portal alongside the lead record.
The business you called can listen to the recording in their portal.
You may request deletion of a specific recording by emailing us with the approximate date and the business you called.

8. Your rights

Access — email us for a copy of what we have about your phone number.
Deletion — email [email protected] and we will delete the lead record(s) associated with your phone number. Note: the business you called may retain their own records.
Opt out of SMS — reply STOP. Effective immediately, permanent unless you opt back in.
Portability — email us for an export.

If you are in the EU/UK, you have additional rights under GDPR. Email us. If you are in California, you have rights under CCPA — same email.

9. Data retention

Customer (business) account data — kept while the account is active, then 90 days after deletion request.
Lead records (caller phone, transcript, recording reference) — kept for the active customer subscription, then 12 months, then purged unless the customer's data-retention setting says otherwise.
Voicemail telecom audio recordings — 90 days default.
Billing records — 7 years (US tax / accounting requirements).
Server logs — 30 days.

10. Children

JE Horizon is a B2B service. It is not directed at children. If a minor has called a JE Horizon-managed number, the business owner is responsible for any age-related obligations in their industry.

11. Changes to this policy

If we change this policy in a way that materially affects your rights, we will email registered customers at the address on file. The "Last updated" date at the top reflects the current version.

12. Contact

J.E. Herizon LLC (DBA JE Horizon) · North Carolina, USA · [email protected]