SMS Verbal Consent Script & Compliance Policy

Public written and verbal SMS consent disclosure for JE Horizon for contractors, operated by J.E. Herizon LLC (doing business as JE Horizon).

1. Program & Sender Information

• Legal Entity: J.E. Herizon LLC, a North Carolina limited liability company.
• Trade Name (DBA): JE Horizon.
• Program Name: JE Horizon — missed-call receptionist, customer SMS, and contractor job inbox. Telephony provider: carrier service after approval and activation.
• Principal Address: 1930 Club Pond Rd #1061, Raeford, NC 28376, USA.
• Support Contact: [email protected]

2. Message Scope & Permitted Content

Telephony is direct carrier infrastructure. Messages are transactional only. No advertising, no purchased lists, no spam. Two audiences:

• Callers / Homeowners: After they call or text the contractor’s published number, An activated, carrier-approved Line service may handle the missed call and text the caller to capture the job (what they need, address, photos), and send appointment or status texts for that request.
• Contractors: Lead alerts, missed-call notices, usage-cap alerts, and account texts after they opt in in Settings.

2b. How Callers Opt In

A caller opts in by contacting the shop: they dial or text the contractor’s existing published number. After voice activation and compatible call-forwarding setup, unanswered calls may forward to a Line service number. That inbound contact is consent to receive transactional texts about that service request from J.E. Herizon LLC DBA JE Horizon, identifying the shop by name. The first SMS includes STOP and HELP. A phone number in a phone book is not consent. STOP ends texts; START restores them. Details: this page, privacy, and terms.

3. Verbal Consent Collection & Audit Logging

Contractor written consent is recorded in Settings after they enter a mobile number, check an initially unchecked box, and confirm. Contractor alerts require completed approval and activation; delivery is not yet proven by this consent script. Verbal enrollment, when used, follows this process:

1. Verbal Script Delivery: The authorized script is recited word-for-word to the contractor over the phone.
2. Explicit Affirmation: The contractor must state a clear affirmative agreement (e.g., “Yes, I agree”). Silence, ambiguous replies, or pre-checked assumptions are never treated as consent.
3. Consent Record: The consent method and timestamp are recorded. A saved consent record is not proof that a call connected or a message was delivered.
4. Confirmation SMS: Following affirmative consent and carrier activation, a confirmation SMS may be sent to the phone number with clear opt-out commands.

4. Message Frequency, Rates & Non-Condition Statement

• Frequency: Message frequency varies based on business activity and missed-call volume. Initial usage is approximately 10 messages per month.
• Rates: Message and data rates may apply depending on the contractor’s mobile carrier plan.
• Voluntary: Consent to receive text messages is completely optional and is not a condition of purchasing or using JE Horizon software or services.

5. Opt-Out (STOP) & Customer Support (HELP)

6. Strict Privacy & No Third-Party Sharing

We take mobile privacy seriously. Contractor mobile numbers, opt-in records, and text messaging data are strictly confidential:

For our complete data privacy standards and terms, please review our Privacy Policy and Terms of Service.