Refund Policy

Last updated: September 27, 2026 · JE Horizon is operated by J.E. Herizon LLC (DBA JE Horizon), a North Carolina LLC.

1. Plans, Charges & Trial Eligibility

• Free Core Desk: $0; no card, setup fee, trial, or recurring charge.
• Alerts: $9 per month, charged when purchased and monthly until canceled; no setup fee or trial.
• Text-Back: $29 per month after a 30-day software trial, plus the $29.99 one-time setup and compliance-onboarding fee due at checkout.
• Starter: $49 per month. A 30-day software trial is available only after at least one paid Text-Back month.
• Pro: $79 per month. A 30-day software trial is available only after at least two paid Text-Back months and one paid Starter month.

If a Starter or Pro account is not eligible for a trial, its monthly subscription is charged when purchased. For an eligible trial, checkout and the receipt disclose the first subscription charge date. Cancel before that date to avoid the monthly subscription charge.

2. First-month refund (14-day window)

If JE Horizon Line isn't a fit for your business, email [email protected] from the email on your account within 14 days of your first paid monthly subscription charge, whether that charge occurs at purchase or after an eligible trial. We will cancel the subscription and refund that first month in full — no questions asked.

3. Recurring renewal charges & cancellation

• Cancel before the next renewal: Use Account > Billing or email [email protected]. Cancellation prevents the next renewal. Unless the checkout terms state otherwise, access continues through the end of the current paid period.
• Renewal charges after the first month are non-refundable as a default policy. If you identify a billing error or believe a material platform failure affected a paid service, email us for review under Section 5.

4. What we don't refund & One-Time Setup Fee

• One-time $29.99 setup & compliance fee: This fee applies only to Text-Back, Starter, and Pro. It covers JE Horizon's internal account onboarding, configuration, and messaging-compliance work. It is non-refundable after we begin that work.
• Subscription periods more than 14 days old, unless we caused the problem.
• Telephony pass-through costs already incurred on your behalf (e.g., toll-free SMS volume above the included tier, if your plan has overage).
• Custom setup, custom integrations, or porting fees once delivered.

5. If we caused the problem

We do not promise uninterrupted service, a specific message-delivery time, or a particular lead outcome. If you identify a billing error or believe a material platform failure affected a paid service, email us with the date, affected event, and what happened. We will investigate and, when our records confirm an eligible billing error or material service failure, issue an appropriate refund or service credit under this policy.

6. How to request a refund

Send an email from the address on your account to [email protected] with:

• Your business name and the JE Horizon-managed number on your account
• The approximate date of the charge you want refunded
• The reason (optional within the 14-day first-month window; helpful otherwise)

We aim to respond within two business days. Refunds typically appear on your statement 3–10 business days after we process them, depending on your bank or payment provider.

7. Chargebacks

Please email us before filing a chargeback. We are a dedicated team and we will refund eligible charges without requiring a card-issuer dispute. Chargebacks cost real money in administrative fees; if you email first, you get the same outcome without that delay.

8. Contact

J.E. Herizon LLC (DBA JE Horizon) · [email protected]